2025 Contractor of the Future Report: Understanding Your Contractor Customers

Manufacturers, distributors and third-party service providers are invited to an exclusive briefing on December 3 at 2:00 PM ET featuring market intelligence from our national Contractor of the Future Study, in partnership with Farmington Consulting Group. This session provides a detailed analysis of contractor behavior, purchasing patterns, and business priorities to inform your strategic planning.

What you’ll learn:

Industry-wide contractor profitability, performance metrics, and business health indicators
How contractors are pricing their services and managing margin pressures
Contractor labor costs, wage trends, and staffing challenges affecting your customers
Purchasing habits and operational priorities driving contractor decision-making
Market opportunities based on contractor needs, challenges, and growth patterns

This intelligence session offers strategic market data unavailable elsewhere, giving you the competitive edge to better serve contractors and identify new business opportunities in 2026.

Contractor of the Future Logo ACCA is proud to partner with Farmington Consulting Group (FCG) for an annual HVACR contractor research project. This critical survey project is designed to identify the evolving needs, expectations, and outlook of HVACR contractors as they face a rapidly changing marketplace.

The survey was open for contractors to complete in September and October 2025.

The Contractor of the Future Report will provide valuable insights into the key trends shaping the future of the HVACR industry—covering workforce dynamics, business models, customer expectations, and technology adoption.

TJ O'Connor
President, Farmington Consulting Group
TJ has been with the Farmington Consulting Group since 2008 and became President of the Company in 2018. He is nationally recognized as an expert growth strategist in the Electrical, Plumbing & HVAC/R distribution channels. TJ has a wealth of experience conducting & analyzing distribution industry surveys, leading advisory councils, facilitating strategic planning sessions, and working with cross-functional teams on process improvement. TJ is a graduate of the University of Connecticut with a degree in Finance. Prior to joining FCG, he worked as a Retirement Planner at Prudential Retirement. TJ resides in Sarasota, Florida and has two young children.

From the front office to the field, ACCA offers expert-led trainings, events, and webinars designed to strengthen every part of your business. Whether your team needs sharper sales skills, technical expertise, or leadership development, ACCA’s programs help your people grow and your company thrive.

Check out ACCA's other webinars, trainings, conferences, and other events at acca.org/events.

ACCA logo 500x500-2-1-1 ACCA is the only nationwide, non-profit association for professionals that install and maintain HVACR, indoor environment, and building performance systems.

We provide our members from the indoor environment and energy services community with networking opportunities, education, and advocacy services that support their business development interests while championing the national health of the HVACR industry.

Learn more and join at acca.org.

2025 Contractor of the Future Study: Understanding Your Contractor Customers

Register for the free webinar